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Frequently Asked Questions

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally from our warehouse in Ontario, Canada.  Prices and shipping speed vary based on your location, and can be selected during your checkout process. Customer is responsible for any taxes and duty that may be due upon arrival of your item.

 

WILL I BE CHARGED ANY DUTY/TAXES WHEN MY ITEM ARRIVES?

Canadian and U.S orders are shipped from within the country and should not incur any duties charges.  International customers are responsible for any import taxes, carrier fees and customs declarations that may be applied upon delivery.

 

CAN I MAKE CHANGES TO MY ORDER?

If you need to make changes to your order including incorrect address, incorrect quantity, etc. please contact us within 24 hours of purchase.  Changes to your order can not be made once your order has shipped.  

 

MY ITEM ARRIVED AND IS DAMAGED.  WHAT SHOULD I DO?

While our shipping partners do their best and damages are rare, occasionally there may be damage to the merchandise while in transit, or defects in manufacturing. If your product is damaged, please take a picture and send it to greatshot@greatshotgolfgloves.com. within 14 days of your order arriving.

 

DO YOU ACCEPT RETURNS?

Returns are accepted on unworn products within 14 days of arrival. All returned items must be in their original, unopened package  with all original tags/tickets attached, and in new condition. Buyer is responsible for return shipping. 

 

I ODRERED THE WRONG SIZE.  CAN I EXCHANGE?

If you need to exchange your glove for a new size, please contact us at greatshot@greatshotgolfgloves.com within 14 days of your product arriving to arrange an exchange. Product must be returned in original packing and condition.  If your product arrives and is not the correct item, please contact us with 14 days of your order arriving for an exchange.

 

CAN I APPLY MULTIPLE COUPON CODES OR DISCOUNTS?

All coupon codes are limit to one coupon per order. We will automatically select the highest discount coupon code to be applied to your order. Free shipping will still be applied if your final order total is more than the free shipping threshold for your country. 

 

MY QUESTION WASN’T ANSWERED HERE.  HOW CAN I REACH OUT TO YOU?

Please email greatshot@greatshotgolfgloves.com with any questions and we will get back to you as soon as we can!